Shipping policy

US Shipping:

• Free Shipping: Orders over $69.99 qualify for free shipping. Some exclusions apply.

• Processing Time: Orders are processed within 1-3 business days.

• Shipping Methods: We use the fastest available carrier to ensure timely delivery. You'll receive tracking information via email.

• Shipping costs: for orders under $69.99:

  • Regular Ground: $8.55 (5 to 8 Business Days)
    
  • Express: $19.99 (2 to 3 Business Days)
    
    

• Tracking: Once your order ships, you will receive an email with a tracking number. To track your package, simply click on the tracking number in the email. This will take you directly to the carrier's website, where you can view the status and location of your package.

International Shipping:

• Processing Time: International orders may take up to 15 days to process.

• Shipping Methods: At checkout, you will see a selection of international shipping options from various carriers. The rates for these options are calculated based on the weight, dimensions, and destination of your order.

• Rates: You can choose your preferred carrier and shipping method from the available options displayed during checkout. The cost will be calculated and updated at checkout.

• Import Duties: We have no control over import duties or policies. You may be responsible for additional charges upon delivery. We recommend contacting your local customs office for current charges.

Customer Support:

For questions or assistance, please contact us at urbanapet@gmail.com.
We ship from West Palm Beach, Florida, US.